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Policymaker (health systems) article

A systematic review of patient complaints about general practice

Findings
  • Evidence Summary
    Evidence Summary
  • Supporting technical documents that are health systems-relevant
    Not usually available for this document type
  • Scientific Abstract
    PubMed
  • Scientific Abstract
    Publisher
Recency, quality and context of the findings
  • Last year literature searched
    2019
  • Year Published
    2019
  • Quality Rating
    5/9 (AMSTAR rating from McMaster Health Forum)
  • Countries in which studies (included in the synthesis) were conducted
    USA (8); UK (4); Denmark (2); Ireland (2); UK (England) (2); Israel (1); Netherlands (1); Singapore (1)
  • Global/regional focus
    Not yet available
  • Country focus
    USA (8); UK (4); Denmark (2); Ireland (2); UK (England) (2); Israel (1); Netherlands (1); Singapore (1)
  • Low - and middle-income country (LMIC) focus
s
Additional details about the research
  • Type of document
    Systematic review addressing other questions
  • Type of question
    Not effectiveness
  • Focus
    Specific
  • Target
    Health system
  • Priority Area
    Not applicable
  • Health system topic(s)
    Governance arrangements
    Consumer & stakeholder involvement
    Consumer complaints management
  • Theme
    Optimal aging
  • Domain
    Sectors
    Primary care
Publication details
  • Citation
    O'Dowd E, Lydon S, Madden C, O'Connor P. A systematic review of patient complaints about general practice. Family Practice. 2019.
  • DOI
    10.1093/fampra/cmz082

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